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FAQs

In order to let you find the answer(s) you are looking for in a quick & easy way, we organize all of the FAQs into a few categories below, anyway, feel free to contact us whenever you need.

What products can you offer?

Our main product lines are facial care products, body care products, hair care products and clothing cleaning products, and we have 3 of our own factories that can meet the delivery schedule.

Are your products effective and safe ?

Yes, we control quality from raw materials and do extensive testing during the development phase to get qualified data to confirm that our products are effective.

Can I make my own logo / brand product with private label?

Yes ,we offer OEM and ODM service. Not only the label, package, colorbox, also the product ingredients and formulation can be customized.

What custom services can you provide?

We can provide services such as product formulation customization, bottle label color box and other packaging design and shipping agency.

If you don’t carry the fragrance I want will you source it?

Yes, we will source this for you also you can supply it to us. The prerequisite is that you can meet our MOQ and be satisfied with the results of our sample products.

Can you help me with the FDA registration?

Yes. After confirming the official order we will submit the registration for you and the fee is 300 USD.

Can I get some free samples?

Yes, we are pleased to offer you free sample, but you need to pay for the freight cost.

What is the MOQ to be met for free samples?

It depends on the product capacity and packaging type. We support low MOQ starting at 1000pcs. We will provide packing suggestions and budget to customers according to the demand!

Is the sample free? How many bottles can I get?

Yes, the sample are free and we generally offer 5-8pcs each item. You just only pay the shipping cost by PayPal, T/T or Alibaba.

How long can I get the sample?

2-3 days will finish the sample, and 5-12days will arrive at your address. Also, we can help you send it to your agent, from Guangzhou, China.

Can you customize the samples/formulation according to my ingredients and efficacy?

Sure! We can customize it to your desired ingredients, efficacy, texture, color and fragrance based on our mature formulas.

Can I get the ingredient list before testing the samples?

We will provide MSDS (the ingredient list with percentage) after you confirm the final sample and start the offical order. However, we will let you know the main ingredients of the product before testing the samples.

Can I get a sample with my own logo?

We only provide quality samples due to the long time and high cost of customized samples. But we provide free packaging design service. Usually, we’ll provide the packaging effect picture with your logo as a reference first. At the same time, the sample will be sent with the packing container you want. Click to learn more about FREE SAMPLE.

What is your MOQ?

It depends on the production capacity and packaging type. We support low MOQ starting at 1000pcs. Please feel free to contact us.

Can I purchase your products in bulk? How is the MOQ?

Yes.Each variety starts at 50kg.

Can I purchase my own packaging and send it to your factory to fill the finished product for me?

Yes. But we need you to send us some samples to test for you before you place your order for packaging, such as: net content and sealability.

What documents and certificates can you provide?

We can provide all the documents required for customs clearance and registration (MSDS, product formulations, COA, product stability assessment reports, etc.). Free trade certificates, halal certification, FDA certification, etc. are not a problem. Please feel free to contact us.

How long is the production lead time?

The production time of skin-care packaging is generally 25-35 days, depending on different materials and bottle moulds. When the packaging is ready, the time for mass production is 7-15 days. It can be controlled according to the actual situation of the order, please feel free to contact us.

What is the shipping time for the finished product?

It depends on the mode of transportation, divided into sea, rail and air. The general shipping time by sea is 40-45 days.

What payment methods are accepted?

1.Wire Transfer From All Countries, 2.Paypal Payment (Credit Card Accept), 3. Alibaba Trade Assurance. Click for payment information.

How is the payment?

50% Deposit for order confirmation, 50% balance payment within one day before delivery.

Are you a factory or a trading company?

We are a factory with more than 15 years of experience. We have 3 GMPC-qualified production sites. We produce all kinds of skin-care products and also supply to trading companies.

Where is your factory located? How can I visit there?

Our factories are located in Baiyun district, Guangzhou, China, and near the airport. Warmly welcome to visit us.

Why We Are Your Preferred Skincare Customization Partner?

All-sided Resources, Professional to Professional, Complete Customization, Direct Manufacturer, Fast Response, Sustained Improvement.

Can't find the answers to you question?

No worries, please contact us and we will answer all the questions you have during the whole process of cosmetic & skin care private label.

Contact us today, get reply tomorrow or even sooner

We will contact you within 1 working day, please pay attention to the email with the suffix “@tyoemcosmetic.com”

I am Sunny Zheng, me and my team would be happy to meet you and learn all about your business, requirements and expectations.

业务-kaia

Kaia Lv

业务-yoyo

Yoyo Su

业务-care

Cara Long