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Archives: FAQs

What payment methods are accepted?

1.Wire Transfer From All Countries

2.Paypal Payment (Credit Card Accept)

3. Alibaba Trade Assurance. Click for payment information.

What is the shipping time for the finished product?

It depends on the mode of transportation, divided into sea, rail, and air. The general shipping time by sea is 40-45 days.

How long is the production lead time?

The production time of skin-care packaging is generally 25-35 days, depending on different materials and bottle molds. When the packaging is ready, the time for mass production is 7-15 days. It can be controlled according to the actual situation of the order, please feel free to contact us.

What documents and certificates can you provide?

We can provide all the documents required for customs clearance and registration (MSDS, product formulations, COA, product stability assessment reports, etc.). Free trade certificates, halal certification, FDA certification, etc. are not a problem. Please feel free to contact us.

Can I purchase my own packaging and send it to your factory to fill the finished product for me?

Yes. But we need you to send us some samples to test for you before you place your order for packagings, such as net content and sealability.

Can I get a sample with my own logo?

We only provide quality samples due to the long time and high cost of customized samples. But we provide free packaging design services. Usually, we’ll provide the packaging effect picture with your logo as a reference first. At the same time, the sample will be sent with the packing container you want. Click to learn more about how to request sample.

Can I get the ingredient list before testing the samples?

We will provide MSDS (the ingredient list with percentages) after you confirm the final sample and start the official order. However, we will let you know the main ingredients of the product before testing the samples.

Can you customize the samples/formulation according to my ingredients and efficacy?

Sure! We can customize it to your desired ingredients, efficacy, texture, color, and fragrance based on our mature formulas.

How long can I get the sample?

2-3 days will finish the sample, and 5-12days will arrive at your address. Also, we can help you send it to your agent, from Guangzhou, China.

Is the sample free? How many bottles can I get?

No, we will charge a small free and we generally offer 5-8pcs for each item. You just only pay the shipping cost by PayPal, T/T, or Alibaba.

Can I get some samples?

Yes, we are pleased to offer you a sample, but you need to pay for the freight cost.

Can't find the answers?

No worries, please contact us and we will answer all the questions you have during the whole process of cosmetic & skin care private label.
  • Our team will answer your inquiries within 12 hours.
  • Your information will be kept strictly confidential.

 

Contact Us Today, Get Reply Tomorrow or Sooner

I am Sunny Zheng, me and my team would be happy to meet you and learn all about your business, requirements and expectations.

业务-kaia
Kaia
业务-yoyo
Yoyo
Winnie
Winnie
Baily-3
Baily
Julia
Fiona
Cara

[ben 4] I am Sunny Zheng, me and my team would be happy to meet you and learn all about your business, requirements and expectations.

业务-kaia

Kaia Lv

业务-yoyo

Yoyo Su

业务-care

Cara Long

We will contact you within 1 working day, please pay attention to the email with the suffix “@tyoemcosmetic.com”